Elevating Service Standards to 5-Star Quality for Unforgettable Guest Experiences
On August 21, 2024, Glam Habitat Hotel Kamala Beach sent representatives to participate in the Phuket Tourism Personnel Capacity Development Program held at Dara Hotel, Mueang District, Phuket. The training, conducted over two days from August 21 to 22, gathered more than 100 participants including service staff from various tourism-related businesses across Phuket province.
The program was honored by the presence of Mr. Rewat Areerob, President of the Phuket Provincial Administrative Organization, who met with the trainees to encourage and support their development. The event was officially opened by Mr. Anupap Vechwanichsanong, Vice President of the Phuket Provincial Administrative Organization, while Mr. Thrapong Dechakorn, President of the Phuket Human Resources Management Club, presented the program report.
This training course focuses on enhancing the skills and competencies of tourism personnel to provide top-tier service at a 5-star level. It aims to elevate the quality of service delivery across every stage of operations, ensuring maximum satisfaction for tourists and increasing the competitive edge of Phuket’s tourism industry.
Topics covered include professional communication skills, customer care excellence, problem-solving techniques, and delivering services that meet the diverse and specific expectations of modern travelers. The program also emphasizes time management and teamwork to improve work efficiency and foster a positive working environment.
By participating in this training, Glam Habitat Hotel demonstrates its commitment to improving service quality and investing in its human resources. This ensures the hotel can effectively meet the needs of both domestic and international visitors. Furthermore, it supports Phuket’s reputation as a world-class tourist destination renowned for high standards of hospitality.
In summary, the Phuket Tourism Personnel Capacity Development Program represents a significant step forward for Glam Habitat Hotel in elevating its service standards to create lasting impressions on guests. This initiative also contributes to the sustainable growth and stability of Phuket’s tourism sector in the years to come.
