Equality, Diversity & Inclusivity Policy
| Document owner | General Manager / Human Resources |
| Approved by | Hotel Director |
| Effective date | 23-07-26 |
| Review cycle | Annually, or sooner if legislation or operations change |
| Next review date | 23-07-27 |
| Applies to | All employees, managers, directors, guests, suppliers, contractors, and business partners |
| Related documents | Green Hotel Policy, Supplier Code of Conduct, Health & Safety Policy |
1. Policy Statement
At Glam Habitat Hotel, we are committed to creating an inclusive, respectful, and welcoming environment for all guests, employees, suppliers, and business partners. Equality, diversity, and inclusion are core to our identity as a hospitality business, and we hold ourselves accountable to the highest standards of fairness and respect in every interaction, decision, and relationship.
2. Purpose and Scope
This policy sets out Glam Habitat Hotel’s commitment to equality, diversity, and inclusivity (EDI), and the practical measures we take to embed this commitment across recruitment, employment, guest service, and supplier relationships. It applies to all employees, managers, directors, guests, suppliers, contractors, and business partners of Glam Habitat Hotel, without exception.
3. Our Commitments
3.1 Equal Opportunities in Employment
We provide equal opportunities in recruitment, training, career development, and promotion regardless of age, gender, race, nationality, religion, disability, sexual orientation, or any other protected characteristic. Hiring and advancement decisions are based solely on merit, skills, and suitability for the role.
3.2 Respectful, Equal Treatment of Guests
We treat all guests with dignity and respect, ensuring that everyone receives the same high standard of service without discrimination, regardless of race, religion, gender, age, disability, or any other protected characteristic.
3.3 Training and Awareness
Our team receives guidance and training on respectful communication, cultural awareness, and preventing discrimination or harassment in the workplace.
3.4 Inclusive Workplace Culture
We promote a workplace culture where all employees are encouraged to share ideas, raise concerns, and contribute regardless of their background.
3.5 Zero Tolerance for Discrimination and Harassment
We maintain a zero-tolerance approach to discrimination, bullying, harassment, and abusive behaviour, whether directed at employees, guests, suppliers, or business partners.
3.6 Responsible Supplier and Partner Relationships
We work with suppliers and business partners who share our commitment to ethical business practices, equality, and respect for human rights, as set out in our Supplier Code of Conduct.
3.7 Continuous Review
We continuously review our policies and practices to ensure they remain fair, inclusive, and aligned with applicable employment and human rights legislation.
4. Policy Commitments and Procedures (Action Plan)
To translate this policy into practice, and to strengthen our EDI standards year over year, Glam Habitat Hotel commits to the following actions:
- Maintain this written Equality, Diversity & Inclusivity Policy, communicated to all staff and made available to guests, suppliers, and business partners on request.
- Deliver non-discrimination training to all employees at least once per year, covering respectful communication, cultural awareness, and the prevention of discrimination and harassment.
- Provide a clear, confidential channel through which employees can raise complaints or concerns about discrimination, bullying, or harassment, with a defined process for investigation and resolution.
- Apply Equal Opportunity Employment principles throughout recruitment and selection, ensuring job advertisements, interviews, and hiring decisions are free from discriminatory criteria.
- Provide equal, high-quality service to all guests irrespective of race, religion, gender, age, or disability.
- Review and improve facilities for guests with disabilities, including ramps, accessible rooms, and appropriate staff assistance, as part of ongoing property improvements.
- Review this EDI Policy annually to ensure it remains current, effective, and aligned with applicable laws and best practice.
5. Responsibility and Governance
The General Manager and Human Resources department are responsible for implementing this policy, delivering training, maintaining the complaints channel, and reporting on EDI progress. All managers are responsible for modelling and upholding these standards within their teams. All employees share responsibility for treating colleagues, guests, and partners with dignity and respect.
6. Publication and Review
This policy is published on the Glam Habitat Hotel website to provide transparency to guests, employees, suppliers, and assessors. It will be reviewed at least annually, or sooner if required by changes in legislation or business practice, to ensure it continues to reflect our commitment to equality, diversity, and inclusion.